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Preguntas más frecuentes
Can I order by phone or email?
Yes. You can order by contacting us:
- by e-mail: firstname.lastname@example.org
- by telephone: (+34) 91 169 40 40 from Monday to Thursday from 10 to 18 hrs and Fridays from 10 to 15 hrs.
Please note that Madrid time is GMT +1)
Tell us the products that you are interested in buying, indicating your first name, surname, address and phone number.
We will send you a confirmation e-mail with our bank details for you to complete the payment.
As soon as we receive the payment:
- we will ship it (if the item is marked as in STOCK).
- we will produce the item (if the item is not marked as in STOCK or if it is a CUSTOMIZED item)
How do I place my first order?
It is very simple.
1st. - Choose an item - it can either be a standard piece (PRODUCTS section), or an item you have customized in the CUSTOMIZE section.
2nd. - Click on the BUY button and place your order. If you already have an account at myLACAMBRA.com, introduce your username and password. If not, you need to create an account (this can be done at the Checkout). Fill out your delivery details and selected payment method.
How do I place my next orders?
Once you have placed an order, you will already be registered at myLACAMBRA.com. Therefore you will not need to re-enter in the following orders. You only need to access MY ACCOUNT, enter your email and password, and the data that you registed with will appear for you to check.
How do I know the status of my order?
In the My Orders area (you need to log in to your account) you will be able to see the status of your current orders.
How do I know if I have placed my order correctly?
After ordering, you will always receive a confirmation email.
Make sure that you have received it.
If your order has been placed correctly it will appear in My orders in MY ACCOUNT.
(You can always contact us via chat, email or telephone).
How much are the shipping costs?
Delivery is FREE to all Europe for orders > 50 €*.
For orders < 50 €, shipping costs are:
- 3,5 € for orders in SPAIN & PORTUGAL
- 17 € for the Rest of EUROPE
For all other destinations, please check SHIPPING COSTS .
* customs clearance in Canary islands and other destinations is not included.
What is the estimated delivery?
Delivery varies by type of product:
- Products marked as in STOCK: 1-2 working days + shipping*
- Products not marked as in STOCK or CUSTOMIZED: 21 days + shipping*
SPAIN: 1-2 working days
EUROPE: 3-5 working days
REST OF THE WORLD: 7-10 working days
Can I change or cancel my order?
Orders processed through myLACAMBRA.com can be cancelled within the first 12 hours after the order is placed. If you wish to cancel your order, please send an email with your name and order number to email@example.com and we will proceed to refund you.
EXCHANGES AND RETURNS
- Return / Change dates: items can be returned or changed within 30 days upon receipt.
- Conditions: the products should be in perfect condition and with the brand’s tag and original packaging..
- Shipping costs: the shipping costs of the returned item are at our expense*.
- Customized products: cannot be returned but they can be changed by a similar product (except the items engraved with initials).
*only in Spain & Portugal.
Find more information in Returns, Exchanges and Cancellations.
How long do I have to return or exchange an item?
30 days, from the day the order is recieved.
More information about Returns, Exchanges and Cancellations.
What methods of payment can I use at myLACAMBRA.com?
We offer two payment methods:
- Payment with credit and debit card (Visa, MasterCard, JCB) through Paypal
- Bank transfer (to an account in a spanish bank - La Caixa)
More information in Secure Payment and Forms of Payment.
Is it safe to order from myLACAMBRA.com?
The myLACAMBRA.com payment gateway uses the payment platforms of La Caixa (Cyberpac) and PayPal, which offer the maximum security.
For more information please see Forms of Payment.
How can I keep informed about LACAMBRA offers?
To keep up to date on special Offers and Sales on myLACAMBRA.com, register and subscribe to our Newsletter, by clicking here.