Orders processed through myLACAMBRA.com can be cancelled within the first 12 hours after the order is made.
If you wish to cancel your order, please send an e-mail with your name, order number and total order value, to firstname.lastname@example.org. We will then confirm the cancellation and cancel the payment.
EXCHANGES AND RETURNS
- Return / Exchange dates: items can be returned or exchanged within 30 days upon receipt.
- Conditions: the products should be in perfect condition and with the brand’s tag and original packaging.
- Shipping costs: the shipping costs of the returned item are at our expense*.
- Customized products: cannot be returned but they can be exchanged for a similar product (except the items engraved with initials).
*only in Spain & Portugal.
Steps to return or exchange a product
- You have to simply return the item to us in perfect condition, un-used and in its original packaging including the tag and case. Please be sure to package the items carefully to prevent damage in transit as items damaged due to inadequate packaging cannot be returned.
- To exchange an item, select a new product, and return the previous item as described above.
- Delivery charges to our warehouse as well as delivery charges for the new item in the case of exchanges will be incurred by the customer.
- Items can be returned using the delivery method you choose or by using our delivery company (in this case please send us an e-mail to email@example.com with your name, order number, collection address - if different to the delivery address - and times at which the parcel can be picked up).
- Once we have received the item in the conditions described above, we will issue the refund through the method of payment previously used, or we will proceed to ship the new item.
- If the payment was made via credit card, Paypal or Gift card we will return it in the same way. If payment was made via bank transfer, please provide us with the bank account to which you wish the payment to be made to.
- We aim to process all returns within three working days of receipt of the returned item*. We will contact you via e-mail as soon as we receive the item and process the return.
*Please be aware that it is possible that if you have paid with a credit card, money returned by us may not be shown until the following month.
Before making any returns or exchanges please contact us at firstname.lastname@example.org or call us on (+34) 91 169 4040.
LACAMBRA BAGS S.L.
Pedro Teixeira 9, Esc.dcha, 10 izq